1. Are you using the correct login format?

Correct:
Client Login: username@Smartfax.com
Password: <Numeric Password>

2. Did you have a recent billing issue that may have affected timely payment?

Only active accounts can access the online control panel. Timely payment is necessary to keep an account active. Please check your billing records to ensure that your account is properly updated. If you have billing concerns, please contact us at billing@Smartfax.com and update your billing details.